Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund of exchange.
To be eligible for a return, your item must be unused an in the same condition that you received it. It must also be in the original packaging.
***RETURNS FOR FOOTWEAR***
Our footwear has a different returns and exchange policy than all other items on the website.
Products can be exchanged if incorrect size within 14 days from delivery date at the customers expense both ways. The product must be unused and have original packaging intact. PLEASE NOTE THERE WILL BE NO REFUNDS OR EXCHANGES FOR INCORRECT CHOICE.
If a product is faulty it must be unworn and in original packaging to be able to exchange it.
***RETURNS FOR BIBS DUMMIES***
Please choose carefully, no refund or exchanges will be considered for this product.
Additional non-returnable items:
Gift Cards
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@bellbirdboutique.com.au
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bellbirdboutique.com.au.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email info@bellbirdboutique.com.au to go through the returns process.
You will be responsible for paying for your own shipping costs both ways for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.